FREE SHIPPING ON ALL ORDERS OVER 100€

FAQs

-       To what countries do we ship?

We’re headquartered in Spain but we ship worldwide

 

-      How long will it take till I receive my order?

If we have the item in stock, it will arrive in a maximum of 72 hours. In the event that we do not have stock, you will receive it in a maximum of 10 days.

 

-       Can I return my order if I do not like it?

Of course!

You have 48 hours to try it, in case you do not like it let us know as soon as possible  by email to: jennifer@jezz-life.com with the subject "Return". Jezz Life will refund you as long as our requirements are met. The garment must not be used, stained or washed, it must have all its labels and you must send us your order in the same packaging you received it in

-       In Which cases refunds are not possible?

If the aforementioned requirements are not met, you have 48 hours from the day you received your order to communicate that you want to return it, by email to jennifer@jezz-life.com. From that moment you will have 5 days until the return arrives at our studio. Returns outside this deadline will not be accepted.

-       How is the return done?

Very easy!

You only have to return the garment inside the packaging you received it in. You have 48 hours to decide if you like the garment or not.  If you want to return it send us an email to jennifer@jezz-life.com with the subject "Return."  You will be able to indicate how you would lie to be refunded.From this moment you will have 5 days for the package to arrive in our studio. As soon as we receive the package, you will be refunded.

As simple as that!

-       What should I do if I get a damaged or incorrect item?

Jezz only sells products that are in perfect conditions. All of our products go through rigorous quality control tests; however, if you do receive an item with a tear or that is not the one you ordered, we ask that you please do not use it and that you get in contact with our Customer Service team at jennifer@jezz-life.com .

-       How do I wash my swimsuit?

We suggest that to extend the lifetime of your item you should not put it in the washing machine but rather wash it by hand.

-       What forms of payment are accepted?

We’ve made sure that you can securely make a payment through our site. We accept credit and debit cards (Visa, Mastercard, AmericanExpress) as well as Paypal.